Tools & Practices
The benefits of Myphoner Voice
Why Myphoner Voice should be your default VoiP solution, learn about the benefits and how we help your agents be more effective at cold calling.
By Carlos Chersia
Straightforward, affordable power dialer
Myphoner is a simple and budget-friendly cold calling solution that lets you close more deals for less.
What we do
Increase performance and reduce noise
Myphoner is a unique sales tool for cold calling, combining a lightweight sales CRM with a superior lead queue and power dialer into an easy but efficient auto-dialing app for sales teams.
“The speed at which my cold callers are able to call is my primary concern. Optimizing their time was a HUGE selling point when we considered Myphoner.”
Tyler Johnson
Sales Manager, Answering Legal
Our solution consists of an online phone dialer with automatic dialing and easy scheduling of follow-ups, which help sales teams increase performance and reduce noise when conducting B2B sales calls.
With features like built-in call recording, accessible performance insights and activity reports as well as attractive rates around the globe, Myphoner is a natural choice for in-house product sales teams as well as agencies.
Trusted by Cold Callers Worldwide
Featured client
Myphoner provides complete transparency on how each agent is performing and how effective our campaigns are.
30%
more efficient while maintaining the same quality.
Read the case studymore efficient while maintaining the same quality.
Pricing & terms
Advanced calling, smart spending
Get competitive pricing with Myphoner's power dialer and Myphoner Voice. Aimed at sales teams, our solution offers essential features, including call recordings, without added costs. Benefit from affordable rates and technology that enhances call effectiveness. Choose Myphoner for cost-effective sales efficiency, combining quality with value.
- Worldwide coverage
- Call from anywhere to everywhere. We cover the whole wide world with premium quality and service.
- Local numbers
- Get local numbers in countries around the world and give prospects a familiar number to answer.
- Browser-based calling
- Call directly from your browser with no installs, apps or devices required.
- Call recordings included
- Record calls at no additional charge. Retention depends on your plan.
- Cancel anytime
- Start calling without a long-term commitment. You pay for the calling credit you use, with no additional per-call fee.
- Unused credits refunded
- If you cancel your account, you can ask us to refund any eligible unused calling credit.
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How Myphoner compares
“Myphoner really adds value when it comes to making lots of calls in a short time. Power dialing is made much easier, and it even works better than the tools included in my CRM.”
Jeroen Teiwes
Business Development, Speakap
Comparing dialers
Power dialer vs. predictive dialer
A predictive dialer tries to predict the ratio of people that will pick up the phone and initiates enough calls to connect all available agents with an active call based on the expected rate. This approach leaves a risk of losing leads that pick up when there's no available agent.
A power dialer automates dialing without predicting agent availability. Agents work efficiently, but may occasionally wait when a call is not answered.
Thus predictive dialers are more suited for larger teams, like call centers with 50+ agents, that prioritize keeping agents busy rather than being able to talk to every lead, e.g. in a B2C campaign.
Power dialers are better suited for small to medium-sized teams and especially B2B sales where each prospect has a higher potential.
Quality & no lost calls
Advantages over predictive dialers
A power dialer is efficient but not aggressive like predictive dialers. With a power dialer, you can work efficiently with a smaller team, and your connect rates will be better, which is essential, especially in B2B campaigns.
- Your prospect will always speak to a live agent
- No delay at the beginning of the call for the prospect
- Agents can research and post-process sales calls
- No lost calls due to agent availability
- Higher connect rates
- Perfect for B2B campaigns
Efficiency & no typing errors
Advantages over manually dialing
A power dialer dramatically improves the experience of sales agents as well as their efficiency, removing the need to dial every sales lead as well as deciding who to call next.
- No waste of time dialing manually
- No typing mistakes
- Eliminates or reduces lead fishing and skipping leads
- Improves agents' experience and productivity
- Increases sales
- Increases agent productivity
Benefits
How does the Myphoner power dialer work?
Our unique workflow is tailored to the top-of-the-funnel where multiple touchpoints are usually required before leads turn to prospects and customers.
The power dialer within Myphoner consists of a complete toolset which includes:
- Auto-dial
- Auto-dial can start the next call as soon as the agent records the outcome of the previous one.
- Intelligent retry strategies
- Intelligent retry strategies postpone unanswered or busy calls, move to the next lead and archive invalid numbers.
- Voicemail Drop
- Voicemail Drop allows agents to quickly select a voicemail and move to the next lead immediately while it plays.
- Inbound call flows
- Inbound capabilities handle calls when a lead returns the call, whether that is playing a message, taking them through an IVR or connecting directly with your agents.
- Live monitoring & whispering
- Live Monitoring lets supervisors monitor, listen in on calls and whisper to agents while on a call. Training new agents and optimizing the performance of a remote team has never been easier.
- Sales CRM
- The lead queue and workflow enable agents to schedule follow-ups smoothly, requiring as little as a single click for a follow-up call before moving to the next lead. Prospects are automatically prioritized in the queue upon scheduling, with notifications sent out for upcoming follow-ups.
How we do it
Features of the Myphoner power dialer
Worry-free zone
Never miss a follow up again
Our lead queue and unique workflow let agents schedule follow-ups flexibly and with ease. It can take as little as a single click to schedule a follow-up call and move on to the next lead.
Prospects are automatically prioritized in the queue when scheduled, and we also send out notifications when a follow-up is due.
Minimize waste
Boost agent efficiency
The Myphoner power dialer helps agents speed up their dial rate significantly by eliminating repeated tasks and automating where possible.
- Auto-dial can start the next call as soon as the agent records the outcome of the previous one.
- Intelligent retry strategies postpone unanswered or busy calls, move to the next lead and archive invalid numbers.
- Voicemail Drop allows agents to quickly select a voicemail and move to the next lead immediately while it plays
When leads call back
Handle inbound elegantly
When a lead calls back, play a message, guide them through an IVR menu or connect them directly with an agent.
- Define call flows for routing calls to active agents, playing music or redirecting the call
- Easily set up call groups of multiple agents and use them in the call flows you define
- Agents can opt out of getting inbound calls when they are on another active call
- Upload and manage sound clips for playing music or menu instructions for inbound callers
Monitor & Train
Train your agents with Live Monitoring & Whisper
See agent activity as it happens. Live monitoring shows each agent’s current status and highlights changes in calls and lead handling.
Listen in on any calls with a single click to review and collect feedback for your agents.
When listening to a call, you can enable whisper, which lets you talk to the agent while on call, without the lead being able to hear you.
Analyze results
Understand your performance
Myphoner provides insights into agent performance, campaign activity and any details you might want with four types of reports that enable you to analyze the performance of your team and identify bottlenecks in an instant.
- Agent performance reports
- Campaign activity reports
- Detailed sales call reports
- Detailed time consumption reports
Scale with ease
Scaling your operation is built into the backbone of Myphoner
Adding or removing agents is easy, and Myphoner keeps track of claimed leads and adjusts each agent's queue automatically with our dynamic lead distribution.
Adding and updating lead data can be done on-the-fly or in bulk, all while your agents are working.
Invite your clients or managers to follow along as you progress, with secure access to scoped sales performance reports.
Create and assign segments to let agents work and compete in focused campaigns with comparable leads.
Adding and removing seats is always pro-rata and we credit canceled seats for the remainder of the current subscription period. We call it "Fair Usage Policy".
Who can benefit
We have customers in many sectors
Our customers span a range of industries, all drawing benefits from using our unique workflow and power dialer.
Some of those industries are mentioned in this list.
- SaaS products
- Streamlines customer acquisition and retention processes through efficient lead management.
- Physical products
- Enhances inventory visibility and sales opportunities with targeted lead tracking.
- Real estate
- Simplifies client management and property interest tracking for faster closing times.
- Energy and Solar
- Supports sustainable growth with precise lead segmentation and follow-up strategies.
- Legal services
- Facilitates case and client acquisition by optimizing lead response times and follow-ups.
- Education, coaching and counseling
- Improves enrollment rates by effectively managing prospective student and client leads.
- Appointment setting
- Increases conversion rates by efficiently organizing and prioritizing lead contacts for appointments.
- Market Research
- Enables data-driven decisions through streamlined participant recruitment and engagement tracking.
- General telemarketing
- Boosts call efficiency and success rates with advanced lead prioritization and management features.
- Financial advisory services
- Enhances client acquisition and retention by precisely tracking and managing investor leads and inquiries.
Help
Frequently asked questions
- What is a power dialer?
A power dialer is an outbound telephone system that automatically initiates a call to the next sales lead when the sales agent is ready.
Power dialer software lets agents focus on the sales conversation by removing manual work such as dialing or deciding which lead to call next.
Combined with a lead queue, a power dialer can drastically increase the productivity of your sales team. Myphoner provides this system. We give you a state-of-the-art lead queue with a power dialer on top.
- How does a power dialer work?
The power dialer works by automatically starting to dial when the agent views the next lead.
A power dialer reduces processing time because the call is already active without the agent having to type or even click anything.
After the agent records the call outcome, the current call ends and the dialer can start the next one automatically.
- Can I call destination X?
You can call destinations worldwide. Some high-cost, satellite and restricted number ranges are blocked.
- I have agents in Country Y, will it work?
We have servers in North America, Europe, MENA, South Africa and Australia. Agents outside these regions may experience delays. Talk to us if you are having trouble.
- What are the requirements to use the power dialer?
The Myphoner power dialer is an online phone dialer that runs in the browser. It is well-suited for working from home as well as from an office.
To use the power dialer, all you need is a computer with a browser (Chrome, Safari or Firefox recommended), an Internet connection, and a microphone and speakers or a headset.
Our dialer is well suited to freelancers and small to mid-sized teams.
- How to use a power dialer?
To use a power dialer efficiently, you must fulfill the requirements and understand the intended usage and workflow of the CRM system hosting the phone software.
When it comes to the Myphoner power dialer, all you need to get set up is a computer with an Internet browser, an Internet connection and a headset (or similar sound equipment).
We have several help articles readily available to get you started with Myphoner Voice, and should you need us, our world-class support team is ready to help out around the clock.
Further reading
Related from the blog
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