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Yes, you can cancel anytime with no questions asked. Of course your feedback is always welcome - even before you decide to cancel.

Yes. Your data is transported over encrypted lines and stored in encrypted databases in the secure Amazon cloud. We backup daily and store backups in a secure vault for a couple of months.

At Myphoner we have undertaken a Corporate Data Protection Impact Assessment (as ruled under article 35 of the GDPR) to establish our operational adequacy towards Personal Data Protection.

We have appointed a DPO (Data Protection Officer) whose role is to ensure ongoing compliance monitoring along with plus assuring the interaction with both Data Subjects as well as Supervisory Authorities as needed.

We understand that GDPR is an ongoing project and we are always striving for compliance.

No. Our prices are fair and square. The value you'll get from using Myphoner is far beyond the price we charge for it.

No - Myphoner usage is based on seats. This means that each seat is charged equally, account owners/managers can decide which features should be enabled for each user.

This pricing model allows us to focus on building solutions that not only provide new features for agents but also create a robust set of tools for managers.

At the end of the day, whether you are using Myphoner for calling, reporting or coaching your team, you are receiving value from the platform.

As per our terms we do not offer refunds. However, we do have a fair usage policy which means we add credits to your account when you remove seats.

With self-service, you have access to our helpdesk with videos and articles and a best effort email support.

Premium Support offers everything from self-service along with a built-in chat with our support team for managers.

Priority support gets you Premium with an extra touch of help, we will periodically check up on your account and help you fine-tune the platform to ensure your team are getting the most out of it.

Depending on the plan there are different costs which ensure that we have a stable platform and provide world-class support.

Secondly, we've built certain features that work best when a team are using the platform. To that end, we've decided to require a certain amount of seats per account.

We support any VoIP provider that has a softphone with click-to-call functionality, we also have a direct integration with Twilio in our dialler. For more information see our help article on how to activate the dialer.

You will have an initial 30min call with one of our Myphoner platform specialists where we discuss your business and needs. We will then schedule training sessions with you and ensure you have the right workflows and platform knowledge.

We will follow up to ensure you're getting the most out of Myphoner and the team are effective.

With custom branding, you can change the colour palette of Myphoner and add your own logo, Myphoner becomes branded to you.

Whereas Whitelabel removes any and all mention of Myphoner including the URL, links to documentation and support. Giving you the opportunity to resell Myphoner or simply provide a complete in house branded experience to your team and clients.

Each plan is designed for specific business types, in general, a product/service business would get the most out of the Plus plan while an agency prospecting for their clients would need the Premium Plan.

If you're unsure request a demo and we can discuss your unique set of needs.

The Freelancer account is free, you can use all the worfklow / core features 100% for free.

There are however costs when making calls, for more information on these costs feel free to contact our support team or activate Voice to see the pricing.