Understand the difference between a predictive dialer & a power dialer and learn which dialer is best for your business
Increase performance and reduce noise
Myphoner is a unique sales tool for cold calling, combining a lightweight sales CRM with a superior lead queue and power-dialer into an easy, but efficient auto dialling app for sales teams.
Our solution consists of an online phone dialer with automatic dialling and easy scheduling of follow-ups, which help sales teams increase performance and reduce noise when conducting B2B sales calls.
With features like built-in call recording, accessible performance insights and activity reports as well as attractive rates around the globe, Myphoner is a natural choice for in-house product sales teams as well as agencies.
No hidden costs. Pay for what you use.
Start calling today! Pay for what you use, no binding and no extra call fees.
Talk to us, and let us help you estimate how much you can save by using the Myphoner power dialer.
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We charge for each second of calling. No rounding up. No connect fees. No hidden costs. Pay only for what you use.
Call recordings included
Record calls for free if you like. Depending on your plan, we retain call recordings for up to 90 days.
Just cancel the plan if you don’t need it – no hidden fees.
We refund all remaining credits once you cancel your plan.
Myphoner really adds value when it comes to making lots of calls in a short time. Power dialling is made much easier, and it even works better than the tools included in my CRM.
How does the Myphoner power dialer work?
Our unique workflow is tailored to the top-of-the-funnel where multiple touchpoints are usually required before leads turn to prospects and customers.
The power dialler within Myphoner consists of a complete toolset which includes:
Auto-dial initiates the call to the next lead immediately when selecting disposition for the last.
Intelligent Retry Strategies boosts agent efficiency by automatically postponing & moving to the next lead on no answer or busy tone & archives invalid leads.
Voicemail Drop allows agents to quickly select a voicemail and move to the next lead immediately while it plays.
Inbound capabilities handle calls when a lead returns the call, whether that is playing a message, taking them through an IVR or connecting directly with your agents.
Live Monitoring let supervisors monitor, listen in on calls and whisper to agents while on-call. Training new agents and optimizing the performance of a remote team has never been easier.
The Myphoner Voice webphone is located at the bottom of the browser window
Power dialer vs. predictive dialer
A predictive dialer tries to predict the ratio of people that will pick up the phone and initiates enough calls to connect all available agents with an active call based on the expected rate. This approach leaves a risk of losing leads that pick up when there's no available agent.
A power dialer, on the other hand, is automated, but non-predictive. The power dialer will still let sales agents work very efficiently but with a risk that they must wait in between calls when people don't pick up.
Thus predictive diallers are more suited for larger teams, like call centres with 50+ agents, that prioritize keeping agents busy rather than being able to talk to every lead, e.g. in a B2C campaign.
Power dialers are better suited for small to medium-sized teams and especially B2B sales where each prospect has a higher potential.
Advantages over manually dialling
Efficiency & No typing errors
A power dialer dramatically improves the experience of sales agents as well as their efficiency, removing the need to dial every sales lead as well as deciding who to call next.
Advantages over predictive dialers
Quality & No lost calls
A power dialer is efficient but not aggressive like predictive dialers. With a power dialer, you can work efficiently with a smaller team, and your connect rates will be better, which is essential, especially in B2B campaigns.
What industries can benefit from using a power dialer?
We have customers in many sectors
Our customers span a range of industries, all drawing benefits from using our unique workflow and power dialer.
Some of those industries are mentioned in this list.
The speed at which my cold callers are able to call is my primary concern. Optimizing their time was a HUGE selling point when we considered Myphoner.
Tyler Johnson, Sales ManagerAnswering Legal
Never miss a follow up again
Our lead queue and unique workflow let agents schedule follow-ups flexibly and with ease. It can take as little as a single click to schedule a follow-up call and move on to the next lead.
Prospects are automatically prioritised in the queue when scheduled, and we also send out notifications when a follow-up is due.
Use our powerful scheduler to stay on track and persistently follow-up on leads
Boost agent efficiency
The Myphoner power dialer help agents speed up their dial rate significantly by eliminating repeated tasks and automating where possible.
Auto-dial & pre-dial on disposition initiates the call to the next lead immediately when selecting disposition for the last
Intelligent Retry Strategies postpones & moves to the next lead on no answer or busy tone & archives invalid leads
Voicemail Drop allows agents to quickly select a voicemail and move to the next lead immediately while it plays
Intelligent retry strategies help agents speed up their call rate significantly
Handle inbound elegantly
Handle inbound when a lead returns the call, whether that is playing a message, taking them through an IVR or connecting directly with your agents.
Define call flows for routing calls to active agents, playing music or redirecting the call
Easily set up call groups of multiple agents and use them in the call flows you define
Agents can opt-out of getting inbound calls when they are on another, active call
Upload and manage sound bits for playing music or menu-instructions for inbound callers
Setting up IVR in Myphoner
Train your agents with Live Monitoring & Whisper
View agent's activity as it happens. The live monitor will display all agents and their current with indicators on changes in call status, switching between leads etc.
Listen in on any calls with a single click to review and collect feedback for your agents.
When listening to a call, you can enable whisper, which lets you talk to the agent while on call, without the lead being able to hear you.
Live Monitoring in Myphoner
Understand your performance
Myphoner provides insights to agent performance, campaign activity and any details you might want with three types of reports that enable you to analyse the performance of your team and identify bottlenecks at an instant.
Agent performance reports
Campaign activity reports
Detailed sales call reports
Agent performance report
Scale with ease
Adding or removing agents is easy, and Myphoner keeps track of claimed leads and adjusts each agent's queue automatically with our dynamic lead distribution.
Adding and updating lead data can be done on-the-fly or in bulk, all while your agents are working.
Invite your clients or managers to follow along as you progress, with secure access to scoped sales performance reports.
Create and assign segments to let agents work and compete in focused campaigns with comparable leads.
Personalised campaign dashboard in Myphoner
Related from the blog
Knowing what features to look for when deciding on a cold calling solution for your team is critical to the success of your sales strategy
Why Myphoner Voice should be your default VoiP solution, learn about the benefits and how we help your agents be more effective at cold calling.