Myphoner really adds value when it comes to making lots of calls in a short time. Power dialling is made much easier, and it even works better than the tools included in my CRM.
Jeroen Teiwes, Business DevelopmentSpeakap
Increase performance and reduce noise
Myphoner is a unique sales tool for cold calling, combining a lightweight sales CRM with an advanced lead queue and a sales dialer into an easy, but efficient solution to sales teams.
We help sales teams increase performance and reduce noise when conducting b2b sales calls. Our unique workflow is tailored to the top-of-the-funnel, requiring multiple callbacks before leads turn to prospects and eventually, customers.
With our power dialling features, such as built-in call recording and attractive rates around the globe, Myphoner is a natural choice for in-house product sales teams as well as bureaus booking meetings or conducting surveys.
Viewing a lead in Myphoner
Scale with ease
Adding or removing agents is easy, and Myphoner keeps track of claimed leads and adjusts each agent's queue automatically with our dynamic lead distribution.
Adding and updating lead data can be done on-the-fly or in bulk, all while your agents are working.
Invite your clients or managers to follow along as you progress, with secure access to scoped sales performance reports.
Create and assign lead segments to let agents work and compete in focused campaigns with comparable leads.
Personalised campaign dashboard in Myphoner
Understand your performance
Myphoner provides insights to agent performance, campaign activity and any details you might want with three types of reports that enable you to analyse the performance of your team and identify bottlenecks at an instant.
Agent performance reports
Campaign activity reports
Detailed sales call reports
Agent performance report
What is a power dialer?
A power dialer is an outbound telephone system that automatically initiates a call to the next lead when the sales agent is ready.
Power dialers or automatic dialers let the agents focus on the sales conversation, by removing manual work such as dialling or deciding which lead to call next.
Combined with a lead queue, a power dialer can drastically increase the productivity of your sales team. Myphoner provides this system. We give you a state-of-the-art lead queue with a power dialer on top.
Power dialer vs. predictive dialer
A predictive dialer tries to predict the ratio of people that will pick up the phone and initiates enough calls to connect all available agents with an active call based on the expected rate. This approach leaves a risk of losing leads that pick up when there's no available agent.
A power dialer, on the other hand, is automated, but non-predictive. The power dialer will still let sales agents work very efficiently but with a risk that they must wait in between calls when people don't pick up.
Thus predictive diallers are more suited for larger teams, like call centres with 50+ agents, that prioritize keeping agents busy rather than being able to talk to every lead, e.g. in a B2C campaign.
Power dialers are better suited for small to mid-sized teams of sales agents, where each lead matters, such as B2B sales.
How does the Myphoner power dialer work?
Power dialling in Myphoner consists of three features which play together to provide the optimal workflow and speed for agents.
The lead queue always provides the most relevant lead to the agent.
The auto-dial option initiates the call the moment a lead is opened.
Myphoner Voice executes the call and hangs up automatically when the agent selects the outcome of the call, and the queue moves on to the next best lead.
The Myphoner Voice webphone sits in the bottom of the lead view
The speed at which my cold callers are able to call is my primary concern. Optimizing their time was a HUGE selling point when we considered Myphoner.