Myphoner really adds value when it comes to making lots of calls in a short time. Power dialling is made much easier, and it even works better than the tools included in my CRM.
Jeroen Teiwes, Business DevelopmentSpeakap
What is a power dialer?
A power dialer is an outbound telephone system that automatically initiates a call to the next lead when the sales agent is ready.
Power dialers or automatic dialers let the agents focus on the sales conversation, by removing manual work such as dialling or deciding which lead to call next.
Combined with a lead queue, a power dialer can drastically increase the productivity of your sales team. Myphoner provides this system. We give you a state-of-the-art lead queue with a power dialer on top.
Power dialer vs. predictive dialer
A predictive dialer tries to predict the ratio of people that will pick up the phone and initiates enough calls to connect all available agents with an active call based on the expected rate. This approach leaves a risk of losing leads that pick up when there's no available agent.
A power dialer, on the other hand, is automated, but non-predictive. The power dialer will still let sales agents work very efficiently but with a risk that they must wait in between calls when people don't pick up.
Thus predictive diallers are more suited for larger teams, like call centres with 50+ agents, that prioritize keeping agents busy rather than being able to talk to every lead, e.g. in a B2C campaign.
Power dialers are better suited for small to mid-sized teams of sales agents, where each lead matters, such as B2B sales.
How does the Myphoner power dialer work?
Power dialling in Myphoner consists of three features which play together to provide the optimal workflow and speed for agents.
The lead queue always provides the most relevant lead to the agent.
The auto-dial option initiates the call the moment a lead is opened.
Myphoner Voice executes the call and hangs up automatically when the agent selects the outcome of the call, and the queue moves on to the next best lead.
The Myphoner Voice webphone sits in the bottom of the lead view
The speed at which my cold callers are able to call is my primary concern. Optimizing their time was a HUGE selling point when we considered Myphoner.