Support Update - Onboarding Agents
Over the last few weeks, we have been busy putting together articles for onboarding new agents (and refreshing old ones) and using Myphoner in general.
In the agent onboarding articles, agents will learn:
- How to set up their account (after receiving an invitation).
- Learn how to setup & change their preferences.
- Understand how to read and navigate their dashboard.
- Learn what the queue is and how to use it effectively.
- Learn how to work with leads.
Some of you have asked for us to start having webinars where we look at the different ways to use Myphoner depending on your industry and requirements. We are glad to say that we are looking into adding webinars in the near future. Currently, we are looking at the feasibility and best way to have them that emphasis learning.
You can also expect more articles & video's on for supervisors, account managers, analysts and owners.
As we have updates, we will keep you in the loop.
Here at Myphoner, feedback is critical to us, if you find the new articles helpful (or not), please let us know. If you have suggestions for new articles and videos, we want to hear from you. Let us know by selecting the appropriate emoticon in the articles if you've found them helpful and if you would like to provide more feedback contact us in our chat system within Myphoner.