Best CRM for Call Centers 2023 — And How to Choose
CRM software is a game-changer for call centers. It helps agents impress customers, and is crucial in improving appointment setting and phone outreach performance.
By Jeppe Liisberg
Myphoner removes complexity and confusion from sales calling, while keeping the costs in check so your business can grow.
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Myphoner provides complete transparency on how each agent is performing and how effective our campaigns are.
Myphoner is a complete solution for making sales calls tailored to the needs and budgets of solo entrepreneurs and small teams.
Get started with minimal effort. Experiment and change your approach as needed. Scale your sales team with ease.
Easily manage multiple outbound campaigns across clients. Onboard, coach and track your remote sales team in one platform.
We strongly believe in designing for simplicity. What we do will work well for most out-of-the-box, but you can tweak almost everything if you need to. And what is outside the scope of what we do best, we leave to others through easy integrations.
We've built Myphoner on this foundation, designing first and foremost for the sales agents and their teams. We're sure you'll agree that we succeeded in this mission.
We've seen it over and over again. Monolith software systems that CAN do everything, but don't because it becomes too complex to make it fit even the most basic workflow.
Myphoner is the opposite. Our passion is building advanced software for a specific purpose, keeping complexity under the hood, giving users a simple and easy to use interface.
If all you desire is to talk to your potential customers, Myphoner is for you. Without the chores of a CRM or the hassles of a spreadsheet, you'll soon find Myphoner to be the primary tool in your toolbox.
With Myphoner, you get a complete overview of how your agents are doing. We give you complete control of your outbound campaigns.
Our reporting has all you need to stay on top of things, looking out for your team, identifying top performers and helping onboard newcomers.
Our reporting has all you need to stay on top of things, looking out for your team, identifying top performers and helping onboard newcomers.
We let you configure key reports to match the KPIs of your organization and give you live updated performance comparison charts.
The software works with any softphone installed on your computer and integrates with several VOIP and SMS providers.
We even give you a mobile app that let you use your cell subscription for calls.
And of course, you always have the choice of our world-class integrated power dialer with no installation, extra features and competitive rates.
The freedom of choice is your guarantee that we provide the best possible rates to any destination.
Features and usage at a glance
Myphoner is a fresh new take on how software for cold calling campaigns and following up on prospects should be done. Its intuitive interface and crisp language brings a smile to your face.
Claiming and locking leads makes it easy for your entire team to work on the same list of leads. Aditionally, each list can be assigned to one or more agents.
Dial through a list of leads with efficiency and ease. Use the Myphoner power dialer to call the next lead in your queue automatically with no delay.
Running an agency with multiple clients? Create separate silos for each client, where other clients' data and settings do not interfere.
Create email templates to let your agents quickly send consistent, typo-free follow-up emails. Replies are auto-queued for follow-up.
Easily manage duplicate leads as you go or when you have imported your leads. Get a complete report and handle duplicates when it suits you.
Myphoner lets you segment your leads by any attribute and distribute segments to your agents. It's super easy to set up and blazing fast.
Boost engagement with SMS—a channel that offers higher open rates and CTR—alongside other communication methods, all within Myphoner.
Streamline your workflow and sync your data by seamlessly integrating with virtually any other system through Zapier, Make, Integrately, or Zoho Flow.
CRM software is a game-changer for call centers. It helps agents impress customers, and is crucial in improving appointment setting and phone outreach performance.
By Jeppe Liisberg
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