Feature Roadmap The Development Ahead

At myphoner, we believe in transparency

That’s why we don’t try to keep secret what we’re working on and how we prioritise it. Here you’ll find some of the most important things we have recently done, that we are working on right now and that we plan to implement in the near future.

Heck, we even want you to take part in this and let you vote for your favourite features to drive it up the roadmap. So please go ahead and hit the up-arrow to vote!

Please note: Only registered users can vote. The next feature for implementation are determined from several parameters, and sometimes a feature with few votes can be a prerequisite to one with many votes.

Have an Idea?

Do you have ideas or comments for the features listed here? Or maybe a new feature we forgot?

We read and reply to every message, usually within a couple of hours, so please feel free to reach out any time.

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Features Recently Finished

Done
Support for Companies or Organisations
Support for Companies or Organisations

Sometimes there’s several leads coming from the same organisation. This should be reflected in the tool so that it’s easy to identify other leads from the same organisation.

Send your comments

Features In progress

Afoot
Built-in softphone
Superior Agent Workflow

A built-in softphone accepting any SIP credentials.

This will enable users to utilise their subscriptions with VOIP providers like Twilio, RingCentral, OnSIP and others in a much easier and streamlined way compared to today, where users must install a softphone on their computer or rely on browser add-ons to use their favourite VOIP provider for calling.

Our aim is that any provider that support SIP over websockets will be compatible with the myphoner softphone. This way we will stay loyal to our commitment of letting users bring their own telephony. We believe this is a strong selling point for many of our customers, who are reluctant to bind themselves for a more expensive all-in-one solution where the telephony is included at a higher rate.

Send your comments
Afoot
Smartphone App
Superior Agent Workflow

A smartphone app that - in it’s initial form - will use your mobile phone for the calls you initialise from within myphoner.

This means that once installed and logged in on your smartphone, myphoner will make your phone dial automatically, when you click a number in your browser (inside myphoner).

Send your comments

Features Scheduled for Implementation

2Come
Design and UX review
Usability and Accessibility

Updates to the interface and improved navigation.

  • Move the navigation to the side to utilise browser real estate better
  • Improve design elements including adding a wysiwyg editor, revision of re-scheduling and actioning leads and more.
  • Add multiple “small” features to support an even better workflow.
Send your comments
2Come
Pipeline Design
Pipelines

Integrated support for custom pipelines, where admins can connect lists into a pipeline to automatically move leads from one list to the next when marked as winners.

Send your comments
2Come
Lead Scoring
Superior Agent Workflow

Ability to rate leads with tags like “cold”, “warm”, “hot” and use the rating when filtering in e.g. segments, migrations, queues etc.

Send your comments
2Come
Salesforce integration
Supreme Import and List Management

TBD: Fetch leads from salesforce and report back progress without having to set up middle-man integrations using Zapier or PieSync

Send your comments
2Come
Deduplication
Supreme Import and List Management

Several improvements on top of our duplicate detection, including

  • Possibility to define criteria for automated merge when duplicates are detected.
  • Manually marking duplicates that were not detected by the system
  • Ability to exclude certain lists from being included when duplicate detection runs
Send your comments
2Come
Tele Survey
Superior Agent Workflow

Ability to integrate with popular survey tools to easily conduct tele surveys using myphoner.

Send your comments
2Come
Future Tech 1
Future work

All the features you have suggested that didn’t make it to the current roadmap.

Send your comments